Refund policy

Shipping

 

Order Processing

All orders are processed as quickly as possible after payment has been received. Please allow 1–3 business days for order processing.

During busy periods or product launches, processing times may be slightly longer.

 

Shipping Methods & Delivery Times

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are:

  • Netherlands: 1–3 business days

  • Europe: 3–7 business days

  • International: 7–14 business days

Please note that delivery times are estimates and may vary due to postal services, customs processing, or external factors beyond our control.

 

Shipping Costs

Shipping costs are calculated at checkout and vary depending on the destination and order size.

 

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

 

 

Returns

 

Return Policy

You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

Items that are damaged, worn, or altered cannot be accepted for return.

 

Return Process

To initiate a return, please contact us via our contact page and include your order number. We will provide further instructions for returning your item.

 

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

 

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

 

 

Exchanges

We do not offer direct exchanges. If you wish to receive a different item or size, please place a new order after returning the original item.

 

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve the problem as quickly as possible.

 


Contact

If you have any questions regarding shipping or returns, please contact us via the contact page on our website.